Return/Exchange Policy

Return/Exchange Policy

What is your return policy?

All Products:
We believe you and your child will fully enjoy the products you’ve ordered at, but we know there are times a customer needs to make a return. Ark of Gifts llc offers a Thirty-Day Money Back Guarantee. If for some reason you wish to return your product, simply call us at (216) 210-8480 for a return authorization number (RA).

Freight Damage:
Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment.

If the delivery service leaves the merchandise at the door and you are not available to inspect it for freight damage, and it is damaged you need to call the delivery service (USPS, Fed Ex or UPS) office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. You may also be asked to send us pictures of damage/defect. We will be glad to help you with all aspects of your order.

Additional Questions:
If there are any questions or concerns, please contact us right away at:
Phone: (216) 210-8480

Mailing Address:
Ark of Gifts llc
6001 Bellford Ave.
Cleveland Ohio, 44127
(216) 210-8480 phone

We pride ourselves on making our customers happy, and we will go out of our way to make sure you are satisfied with your purchase.